Privacy Policy

1. Introduction

Dawi Cleaning Services respects your privacy. This Privacy Policy explains how personal information is collected, used, disclosed, and retained when you interact with our website, mobile application, booking platform, and cleaning services.

This policy applies to customers and visitors using our services. Additional notices may apply to cleaning professionals or other business partners.

2. Information we collect

Account information: name, email address, telephone number, login credentials in protected form, and account preferences.

Booking information: service addresses, property details, cleaning preferences, appointment dates, selected services, special instructions, and booking history.

Payment information: transaction identifiers, payment status, invoices, billing details, and limited payment-method information supplied by payment processors. Full payment-card details may be collected and handled directly by Stripe or another authorized payment provider.

Communications: messages, support inquiries, feedback, reviews, and communications relating to your bookings.

Technical information: information such as IP addresses, browser or device characteristics, diagnostic logs, and security-related activity where collected through our systems or service providers.

3. How we use your information

We use personal information to create and manage accounts, process cleaning bookings, schedule services, communicate appointment details, and provide customer support.

We also use information to calculate prices, process payments, issue invoices, administer recurring arrangements, prevent fraud, protect accounts, and maintain service records.

Where permitted by law and consistent with your communication preferences, we may send service updates, promotional offers, and other marketing communications.

We may analyze service performance and technical information to maintain, troubleshoot, and improve the reliability of our platform.

4. Cleaning professionals and service delivery

To deliver a booked cleaning service, relevant information may be shared with assigned cleaning professionals or service providers.

This may include the service address, scheduled appointment, access instructions, selected cleaning tasks, and contact information reasonably needed to complete the booking.

Service providers should only use this information for authorized service-related purposes.

5. Payment processing

Payments may be processed through Stripe and other payment-service providers. Those providers may collect and process payment information under their own privacy policies.

Dawi Cleaning Services may receive payment status, transaction references, payment-method descriptions, billing records, and other information needed to administer bookings and resolve payment issues.

Do not send full payment-card numbers or security codes through ordinary email or customer-support messages.

6. Recurring bookings and billing

If you choose recurring cleaning, we may store your service frequency, scheduling preferences, recurring-plan status, and relevant billing references.

This information is used to arrange future appointments and administer the recurring services you authorize.

Cancelling recurring services does not necessarily erase records of completed appointments, outstanding charges, or legally required transaction history.

7. Cookies and similar technologies

Our website may use cookies and related technologies to maintain sessions, support account security, remember preferences, and understand website performance.

Some third-party services may use their own technologies under their respective privacy notices.

You may be able to control certain cookies through your browser settings, although disabling essential cookies can prevent some account or booking features from working.

8. Marketing communications

We may offer optional promotional emails or other marketing communications where permitted by applicable law.

You can update available marketing preferences in your customer account or use an unsubscribe mechanism provided in applicable marketing messages.

We may still send important transactional communications, including booking confirmations, payment notices, and account-security messages.

9. When we share information

We may share information with authorized cleaning professionals, payment processors, hosting providers, communications services, customer-support providers, and other vendors supporting our operations.

We may disclose information where required by law, to respond to lawful requests, protect safety, investigate fraud, or enforce applicable agreements.

Information may also be handled in connection with a legitimate business restructuring or transfer, subject to applicable legal requirements.

We do not describe customer information as sold merely because it is shared with vendors performing services for us. Any legally regulated advertising-data disclosures must be assessed according to the technologies actually used.

10. Information security

We use administrative and technical safeguards intended to protect personal information, including access controls, account authentication, and secure payment integrations.

No internet-based system can guarantee absolute security. You should use a strong password and contact us if you believe your account has been compromised.

11. Data retention

We retain information for as long as reasonably necessary to provide services, administer accounts, maintain financial records, comply with legal obligations, address disputes, and protect the platform.

Retention periods can differ by record type. For example, financial transactions and invoices may need to be retained after a customer account is closed.

Where appropriate and permitted, information may be deleted, anonymized, or otherwise restricted when it is no longer needed.

12. Your privacy choices

You may be able to view and update certain personal information through your customer account.

You may request assistance with correcting information, updating communication preferences, or requesting account deletion.

Certain privacy rights may apply depending on your location and applicable law. We will evaluate requests in accordance with the laws that apply to our business and the request.

13. Account deletion

Customers may request deletion of their Dawi Cleaning Services account. For security, we may require identity verification before processing a request.

Active bookings, recurring billing, payment disputes, and other outstanding obligations may require additional handling before closure.

Account closure may disable access and remove or anonymize eligible personal information, while certain legally necessary records remain retained.

If the in-app deletion function is not yet available, contact our customer-support team through the official website to submit a request.

14. Children's privacy

Our cleaning booking services are intended for adults and are not directed to children under 13.

If we learn that personal information was collected from a child in circumstances requiring deletion under applicable law, we will take appropriate steps.

15. Changes to this policy

We may revise this Privacy Policy as our services, technology, or legal obligations change.

Updates will be posted on this page with a revised effective date. We will provide additional notice when required by applicable law.

16. Contact us

For questions about this Privacy Policy, personal information, or an account-deletion request, contact Dawi Cleaning Services through the contact details published on our official website.