Terms & Conditions

1. Acceptance of terms

These Terms & Conditions govern your use of Dawi Cleaning Services websites, mobile applications, booking systems, and cleaning services.

By creating an account, requesting a quote, or booking a service, you agree to these terms. If you do not agree, please do not use the services.

2. Cleaning services

Dawi Cleaning Services offers cleaning services subject to availability, service-area coverage, and confirmation.

The services included in a booking depend on the selected cleaning package, property details, optional add-ons, and any written arrangements confirmed by us.

Customers must provide accurate information about their property, cleaning requirements, and any circumstances that could affect service delivery.

3. Booking and confirmation

Submitting a booking request does not guarantee that a cleaner or appointment is available. A booking is confirmed when its status is updated to confirmed or we otherwise communicate acceptance.

We may contact you to clarify service details, access instructions, scheduling, or pricing before confirming a booking.

4. Prices and payments

Prices are displayed or quoted during booking and may depend on property size, service type, frequency, selected add-ons, and other disclosed factors.

Applicable taxes, fees, discounts, and the amount due should be reviewed before payment authorization.

Payments may be processed by third-party payment providers, including Stripe. Dawi Cleaning Services does not require customers to provide complete card numbers directly to its support team.

Any additional work or price adjustment should be communicated for customer approval before the additional work is performed or charged.

5. Recurring cleaning

Customers may select recurring cleaning schedules where available. The frequency, pricing, and billing arrangements are presented during enrollment.

Cancelling a recurring plan stops future scheduling according to the applicable cancellation process, but does not necessarily cancel appointments already confirmed or amounts already owed.

Customers should review and separately resolve any existing appointments or outstanding payments when cancelling a recurring plan.

6. Cancellations and rescheduling

Cancellation and rescheduling eligibility may depend on the appointment status, notice provided, and any cancellation policy displayed during booking.

Appointments that are already in progress or where a cleaner is en route may not be eligible for cancellation through the customer application.

Any applicable cancellation charge must be disclosed under the booking terms or agreed service arrangements. Contact support if you need help with a booking that cannot be changed online.

7. Refunds and payment disputes

Refund requests are reviewed based on the circumstances, services performed, payment status, and any applicable booking terms.

A refund is not automatically guaranteed solely because a customer requests cancellation. Where a refund is approved, processing time may depend on the payment provider and financial institution.

Please contact customer support promptly if you believe you were charged incorrectly or have a concern about the service delivered.

8. Customer responsibilities

Customers must provide reasonably safe access to the property, accurate entry instructions, and access to any utilities or facilities reasonably needed for the agreed cleaning service.

Please disclose known safety hazards, restricted areas, fragile items, pets requiring special handling, and other relevant property conditions before the appointment.

Customers must not use the platform for fraudulent bookings, unauthorized payments, harassment, or unlawful purposes.

9. Service limitations

Cleaning results depend on property condition, available access, materials, and the scope of services booked.

Services requiring specialized licensing, hazardous-material remediation, or work outside the agreed cleaning scope are not included unless expressly offered and agreed.

If conditions make service unsafe or materially different from the booking description, we may request revised arrangements or decline to proceed, subject to applicable law.

10. Accounts and security

You are responsible for keeping your account credentials confidential and providing accurate account information.

You should notify us promptly if you suspect unauthorized access to your account.

We may restrict access to accounts involved in fraud, misuse, or material violations of these terms, subject to applicable law.

11. Account deletion

Customers may request account deletion. Outstanding bookings, recurring arrangements, payment issues, or other obligations may need to be resolved before account closure can be completed.

Account deletion does not necessarily erase records that must be retained for tax, accounting, legal compliance, dispute resolution, or other lawful purposes.

For more information about personal information, please review our Privacy Policy.

12. Third-party services

Our website and application may rely on third-party providers for payment processing, hosting, communications, maps, and other operational services.

Those providers may apply separate terms or privacy notices to the services they independently provide.

13. Liability and applicable law

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

To the extent permitted by applicable law, Dawi Cleaning Services is not responsible for indirect or consequential losses arising from circumstances outside its reasonable control.

These terms are intended to operate under applicable Florida and United States law, without limiting mandatory consumer protections.

14. Changes to these terms

We may update these terms as our services, legal obligations, or operating practices change.

The updated version will be published on this page with a revised effective date. Where legally required, we will provide additional notice.

15. Contact

For questions about these terms, bookings, cancellations, refunds, or your account, please contact Dawi Cleaning Services using the contact information published on our official website.